Useful information
Beijing official links and hotlines.
Keep this page bookmarked during your first month. For emergencies use the emergency numbers first. For unclear local-service questions, Beijing 12345 is usually the safest starting point.
Hotlines
Numbers to save first
Police
110
Emergency police help.
Fire
119
Fire and rescue emergencies.
Ambulance
120
Medical emergency response.
Traffic accident
122
Road accident and traffic police help.
Beijing 12345 citizen hotline
(+8610)12345
Official Beijing service hotline with multilingual support for foreigners.
Immigration service
010-12367
National Immigration Administration service hotline for Beijing exit-entry matters.
Official websites
Government and service portals
Beijing International Web Portal
Main English-language Beijing government portal for foreigners, including living, working, studying, travel, and service guides.
https://english.beijing.gov.cn/
Beijing Municipal Government
Chinese-language Beijing municipal government homepage, useful for official notices and department links.
https://www.beijing.gov.cn/
Beijing Government Service
Online government service portal for Beijing administrative services and one-stop handling links.
https://banshi.beijing.gov.cn/
Beijing 12345 online service
Official 12345 page for hotline information, online requests, and service guidance.
https://english.beijing.gov.cn/12345hotline/index.html?src=1
National Immigration Administration
Official immigration authority for visa, residence, entry-exit, and border inspection information.
https://www.nia.gov.cn/
Foreign Affairs Office of Beijing
Official foreign affairs information for Beijing, including international exchange and consular-facing notices.
https://wb.beijing.gov.cn/en/
Daily life
Transport, payment, health, and travel
Quick Guide Services for Foreigners
Beijing official quick guides for foreigner-related services and common application scenarios.
https://english.beijing.gov.cn/quickguideservices/index.html
Payment Services
Official Beijing guide to payment setup and payment scenarios for overseas visitors and residents.
https://english.beijing.gov.cn/specials/paymentservices/
Investing in Beijing
Official investment portal for international business users, including CBD, company setup, and business environment updates.
https://english.beijing.gov.cn/investinginbeijing/
Studying in Beijing
Official study portal for international students, school users, university news, and student life information.
https://english.beijing.gov.cn/studyinginbeijing/
China Railway 12306
Official railway ticketing website for train schedules, ticket purchase, and passenger service information.
https://www.12306.cn/en/index.html
Visit Beijing
Official Beijing tourism portal for attractions, events, routes, and visitor information.
https://english.visitbeijing.com.cn/
Beijing Customs District
Customs information for entry, exit, luggage, parcels, and trade-related questions.
http://beijing.customs.gov.cn/
Beijing Municipal Health Commission
Health authority notices and public health information. Most content is in Chinese.
https://wjw.beijing.gov.cn/
Usage note
Use official channels for final confirmation
Hotlines, office pages, and service requirements can change. Use this directory as a starting point, then confirm the latest rule on the linked official website or by calling the relevant hotline.